Support

Talk to a human who understands the capture path

For product questions, installation help, troubleshooting, licensing, or pricing, email the Pcapillary team.

support@pcapillary.com

Include the collector name, relevant time window, capture-session ID, and a short description of expected versus observed traffic.

Email support

Protect packet evidence. Do not email PCAP files, credentials, private keys, license files, or sensitive logs. Contact support first so an approved transfer method can be arranged.

A faster support handoff

Identify the system and collector involved
Share the capture-session ID and time range
Note any packet counts, drops, or status messages
Describe the traffic you expected to see

What we can help with

Collector setup and connectivity
Capture-profile design and targeting
Packet search and export workflows
Licensing, pilots, and deployment planning